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Communications Center Rep I - Night/Day Part-time
Category: Health Care Industry
  • Your pay will be discussed at your interview

Job code: lhw-e0-89771302

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WakeMed Health & Hospitals

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  Job posted:   Thu May 17, 2018
  Distance to work:   ? miles
  1 Views, 0 Applications  
Communications Center Rep I - Night/Day Part-time
Communications Center Rep I - Night/Day Part-time

Job ID #: 27683
WakeMed Operations Center (Hawthorne Building)

Job Category:
Call Center
System Call Center - 30_8343

Employment Type:

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About WakeMed

Serving the community since 1961, WakeMed Health & Hospitals is a nationally recognized, private, not-for-profit health care organization founded and based in Raleigh, N.C. The largest health system in Wake County, WakeMed exists to improve the health and well-being of our community by providing outstanding, compassionate, patient- and family-centered care to all. The 919-bed system is accredited by The Joint Commission and designated Magnet by the American Nurses Credentialing Center. WakeMed is a leader in cardiac and vascular care, women's and children's services, emergency medicine and trauma care, physical rehabilitation, orthopaedics and neurosciences. Specialty facilities include the WakeMed Heart Center, Children's Hospital, Rehabilitation Hospital, Adult and Children's Emergency Departments and a Level 1 Trauma Center. WakeMed's team of more than 8,200 employees, 250 employed physicians, 1,500 volunteers, 1,200 affiliated physicians use the most advanced technologies along with the best minds and the biggest hearts to ensure the finest quality in health care and community health. For more information, visit

Position Information

The Communications Center Rep I, with the use of a computer integrated telephone system, is responsible for the centralized processing of internal and external phone calls routed into the organization's switchboard. The general public is provided patient information and general information in regards to all aspects of services provided within the multi-site WakeMed healthcare system. Physician calls are given priority to ensure communication to promote the coordinated care of patients. Internal hospital staff is provided assistance with all types of call processing including, call transfers, conference calls and international dialing. Assistance is provided with page messaging and the contacting of on call staff and physicians during after-hours for inpatients and current patients of WakeMed's primary care and specialty practices. Responsible for the activation of emergency response teams for the various in-house medical emergency events and environment of care events.

Experience Requirements

3 Years Multi-Line Telephones And Customer Service Required - And 3 Years Direct Position Experience Preferred

Education Required

High School Diploma or Equivalent Required - And College Courses Medical Terminology Preferred

Licensure/Certification Requirements

Hours of Work
Every Tue/Wed 9pm - 7am and e/o Sat/Sun 7am - 2pm

Weekend Requirements
Every Other

Call Requirements
No Call

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