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ServiceNow Customer Administrator
RALEIGH NC 27608
Category: Other
  • Your pay will be discussed at your interview

Job code: lhw-e0-90672891

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VIVA USA Inc

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Summary

  Job posted:   Thu Jun 7, 2018
  Distance to work:   ? miles
       
  6 Views, 0 Applications  
 
ServiceNow Customer Administrator
Req Ref No: SKNCN-54
Location: Raleigh, NC
Duration: 11.5 Months
Description
Description:
The ServiceNow customer system administrator role is technical in nature and dedicated to the basic administration and overall health of the ServiceNow platform.
The ideal candidate will have proven implementation experience, a background in the IT Infrastructure Library (ITIL) business process, and working knowledge of IT operations. Past work experience with industry leading providers of help desk, IT service management, asset management, network and systems management or similar technologies a definite plus. The system administrators will perform fundamental administration and configuration tasks in the ServiceNow instance including, but not limited to, standard configuration, user administration, security, workflow, date management, and integrations. This role will manage the ServiceNow release cycle three times per year and is dedicated to working directly with ServiceNow application.
Responsibilities:
Personalize and create forms and fields
Create new applications, modules, and tables
Activate a plug-in
Build reports, gauges, and homepages
Set up Service Level Agreements (SLAs) and monitor SLA workflows
Create and track Service Catalog requests, and items with variables
Create, monitor, modify, and publish Service Catalog workflows with approvals
Follow the notification process back to the Business Rule
Import data into the instance
Create and use update sets to facilitate moving customizations between your instances
Search, populate, and customize the Knowledge Base
Create an Access Control Rule (ACL)
Create global controls for attachments and cookies
Custom scripting
Build third party software integrations
Answering "how to" technical and application configuration questions
Aiding in translating business requirements into technical requirements
Facilitating roll out of new applications and modules
Manage the ServiceNow system upgrades that occur three times per year
Assisting in troubleshooting patch / release management issues
The ideal candidate is a college graduate with Computer Science or similar technical degree (or is working towards such a degree) and would have a minimum of 1-2 years of experience with:
Web Technologies (XML, HTML, JAVA Script, AJAX, CSS, HTTP, etc.)
Web applications, networks, protocols and email (SMTP, POP3)
Basic understanding of ITIL v3 methodologies
Understanding of enterprise IT architecture
Working knowledge of relational databases
Experience with database manipulation via a programming language
Experience in these areas is a plus:
LDAP directories, such as: Active Directory, eDirectory, OpenLDAP.
Single Sign-on using: Digested Token, SAML 1.1, SAML 2.0.
Web Services integrations.
Skills:
Proven ServiceNow implementation experience - Required - 2 Years
Web applications, networks, protocols and email (SMTP, POP3) - Required - 2 Years
Basic understanding of ITIL v3 methodologies - Required - 2 Years
Understanding of enterprise IT architecture - Required - 2 Years
Working knowledge of relational databases - Required - 2 Years
Experience with database manipulation via a programming language - Required - 2 Years
Web Technologies (XML, HTML, JAVA Script, AJAX, CSS, HTTP, etc.) - Required - 2 Years
Impeccable time-management and record keeping - Required - 5 Years
The ability to take complex end-user requirements to code - Required - 5 Years
A positive can-do attitude & willingness to learn - Required - 5 Years
A strong personal commitment to quality service - Required - 5 Years
The ability to work independently and with a team - Required - 5 Years
LDAP directories, such as: Active Directory, eDirectory, OpenLDAP. - Highly desired - 2 Years
Single Sign-on using: Digested Token, SAML 1.1, SAML 2.0. - Highly desired - 2 Years
Web Services integrations - Highly desired - 2 Years
Excellent communication - Required - 5 Years
VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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